Frequently Asked Questions
Everything you need to know about your NANUK shopping experience.
What is the average shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and local customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from slim to oversized fits, we recommend checking the specific garment dimensions against your own measurements.
What payment methods do you accept?
NANUK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of NANUK. We prioritize organic cotton, recycled polyester, and ethically sourced wool. Detailed material compositions are listed on every individual product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.